Orders & Shipping
Where do you ship?
We currently ship to the United States.
How long will my order take?
Orders are normally processed within one business day, excluding holidays. Orders placed after noon, on weekends, or on holidays may begin processing the next business day. Available delivery estimates are shown at checkout and begin once your order ships.
How much does shipping cost?
Shipping charges are calculated at checkout. Any eligible free-shipping offer will also be shown there.
How can I track my order?
When your order ships, we’ll email you a tracking link if tracking is available for your shipping method. Tracking updates may take some time to appear.
Can I change or cancel my order?
Contact us as soon as possible. We may be able to help before your order ships, but changes aren’t available once it’s in transit.
Products
What sizes are the desk mats?
Our Contour Gaming Desk Mat comes in 60 × 30 cm and 80 × 30 cm. Both sizes are 2 mm thick and available in black or white. Measure your desk before choosing.
What colors are the headphone stands?
The Desktop Headphone Stand is available in black or white.
Which cable organizer should I choose?
Choose the five-slot or seven-slot version based on how many cables you want to arrange. Check cable fit and surface suitability before using the adhesive holder.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Returns & Support
How do I request a return?
Contact us before sending anything back. Our current policy allows return requests within 30 days of delivery, subject to eligibility and condition requirements. Approved returns include a return label. See our Return and Refund Policy for full details.
What if my item arrives damaged or incorrect?
Inspect your order when it arrives and contact us immediately if an item is damaged, defective, or incorrect.
How can I contact RYU?
Email upgrade@ryuroom.com with your question and order number, if applicable.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.